Delivery and Returns (webstore)

Shipping and delivery

All orders will be dispatched within 5 business days (please contact me if it is urgent and I will do my best!).

In the UK: Delivery of all small items and standard prints will normally be with Royal Mail First Class. Delivery of original artwork and limited prints is normally with Royal Mail 48 Tracked or Evri couriers. You should expect the item within 5 business days. A confirmation email with tracking number will be sent on dispatch day for original artworks and limited prints.
International: Delivery of all small items will be with Royal Mail Standard International. Delivery of original artwork and limited prints is with Royal Mail International Tracked.

Delivery speed will vary with location, but in general you should expect the item within 10-21 business days. A confirmation email with tracking number will be sent on dispatch day for original artworks.

Please be aware that you are responsible for the payment of customs duties and/or any other fees applied.

Returns and refunds

Most items can be returned within a 30-day window after purchase. After this point, no refund is possible. You are also welcome to exchange for an item of equivalent price and shipping cost (physical items only). There are no refunds on small items under £10 price (gifts, cards, or non-limited prints). This includes standard or sale prices.
To be eligible for a return, your item must be returned in the same condition that you received it, and in the original packaging. Please get in touch to let me know that you a returning an item for refund. Once the item is received safely, your refund will be processed. If the item arrives damaged or after 30 days from the initial delivery, only a partial refund may be granted.
Note that, depending on the means of payment, refunds can take up to 30 days to process.

Please be aware that you are responsible for the payment of customs duties and/or any other fees applied. You are also responsible for the costs of the return postage and appropriate tracking/insurance should be used for original artworks.

Refunds and cancellations (in-person teaching)

Please note that all workshops and courses are non-refundable outside of exceptional circumstances. This is an unfortunate but neccessary measure as it is impossible to operate a small business otherwise! I will always do my best to accommodate any genuine need.  Any cancellations on my part will of course be eligible for a full refund of the missed session.

If you feel your circumstances are exceptional, please get in touch with me. There may be instances where a transfer to another course or a voucher refund is possible but this is at my discretion.

Courses may be paid for in installments by BACS transfer, please get in touch if this option is better for you.  Once the course is partially paid for, you undertake to also pay future installments unless in exceptional circumstances as set out above.